Return & Refund Policy

Last updated: 13/12/2025

At ALMOST THERE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery
  • Products must be unused, unwashed, and in original condition
  • All original tags, labels, and packaging must be intact
  • Items purchased during sale/discount offers are not eligible for return unless defective

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Innerwear, socks, or accessories
  • Customized or made-to-order products
  • Products showing signs of wear, washing, or damage
  • Items purchased under clearance or final sale

3. Return Process

To initiate a return:

  1. Email us at [your email address] with your order number and reason for return
  2. Our team will review your request and respond within 48 hours
  3. Once approved, we will provide return instructions
  4. Products must be shipped back within 3 days of approval

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of approval or rejection
  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued to the original payment method
  • Shipping charges are non-refundable

5. Exchange Policy

  • Exchanges are allowed for size or color issues, subject to stock availability
  • Exchange requests must be made within 7 days of delivery
  • Only one exchange per order is permitted

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24 hours of delivery
  • Share clear images or videos of the product
  • We will arrange a free replacement or full refund

7. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • Once the order is shipped, cancellation is not possible

8. Contact Us

For any questions related to returns or refunds, please contact us:

Email: [your email address]
Phone: [your contact number]

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